“As a leader, having a blueprint for approaching complex problems with tools and a common language ubiquitous throughout the organization broke down disciplinary silos and allowed for change to follow easily across departments. I was able to significantly improve employee retention in my department from 65% to 88% in a 12-month period.”

Emily V., Nurse Manager

“HCS taught me how to align daily work to achieving strategic goals and understand the root cause and solve a problem for good instead of for today. I began to probe my staff and develop their thinking so that they could learn to solve their own problems in real time and watched as an army of problem solvers was born.”

Stephanie G., Senior Nurse Manager

“We came away with templates to be used later for planning purposes, as well as action steps to determine our goals and the steps to achieve them. HCS delivered a very accessible and usable presentation to help our members move forward.”

Wendy F., Program Director

“Learning the LEAN methodology taught me about the vital process of tackling problems…By actively engaging in humble inquiry at the frontline of operations, we not only gain valuable insights but also build stronger, more productive teams that work together effectively to drive continuous improvement.”

Hope L., Project Manager

“The LEAN coaching that I received from HCS was instrumental to initiating and implementing quality improvement projects throughout the hospital. They redesigned morning interdisciplinary rounds to improve communication and throughput, ensuring that interventions were grounded in the true present workflows and front line provider needs.”

Faye R., Deputy Chief Medical Officer

“LEAN started off “in my head” as just another project, but then I didn’t want it to end. It became apart of my leadership style, allowing me to see that everyone should be involved in the problem solving. It allowed buy-in for this to be continuous and ideas to be shared that may adapted, escalated or not used. It taught me that in order to lead I had to be comfortable letting go of perfection.”

Anna B., Manager